VERIZON IN HOME AGENT INCREASE SPEED FREE

вЂњThe HBA transition is an example of a popular change that will positively benefit many employees while caring for those who choose not to transition to HBA.

VERIZON IN HOME AGENT INCREASE SPEED FREE

вЂњIn fact, employees at our wireless call centers haveВ repeatedly rejected organizing attempts by the CWA and have decided to remain union free valuing the direct relationship with Verizon Wireless including our industry leading wages and benefits,вЂќ he said. Young said the CWA does not represent these employees. If workers donвЂ™t qualify for home-based positions, Verizon should provide nearby office space and not force workers to relocate hundreds or thousands of miles away from their current jobs.вЂќ вЂњIf this is not a layoff, as Verizon Wireless claims, all workers вЂ¦ should get to keep their jobs. вЂњWorkers deserve real job security,вЂќ saidВ Dennis Trainor, CWA District 1 vice president and chair of CWAвЂ™s Wireless Workers United, a network of union and non-union workers. Currently,В 96 percent of our home-based agent (HBA) employees report being highly satisfied in their HBA role.вЂќДЄccording to the CWA,В half of the 6,500 positions currently at six of the call centers will remain as the company transitions to the new model during the next year.В The new home-based jobs require workers to be able to work split shifts, weekends and holidays, have high-speed internet at home and an extra room with total quietВ - conditions that many working families cannot meet, it said. вЂњItвЂ™s an opportunity to provide our employees with more flexibility while meeting the demands of our business and our customers. вЂњWeвЂ™re creating a more flexible and agile customer service work environment based on the positive feedback weвЂ™ve received from our employees currently in the HBA program,вЂќ he said. Rich Young, Verizon spokeman, tells Channel Partners the workers in those call centers are вЂњimpacted by the center closings, but the vast majority are being offered positions as home-based agents.вЂќ

The impacted call centers are in Albuquerque, New Mexico Franklin, Tennessee Hilliard, Ohio Huntsville, Alabama Little Rock, Arkansas Mankato, Minnesota, and North Charleston, South Carolina. call centers to a 100 percent home-based agent (HBA) model, a move the Communications Workers of America ( CWA) says will eliminate thousands of jobs. Verizon is transitioning seven of its U.S. **EditorвЂ™s Note: Click here for the latest edition of the Channel Partners telecom and IT layoff tracker.**

Verizon in home agent increase speed